This unit of competency describes the skills and knowledge required to work with global supply chains. It includes identifying global supply chain products and services, confirming relationships with suppliers and customers, monitoring global supply operations, maintaining supply chain compliance and implementing improvements to global supply chain operations.

A supply chain that operates globally will encompass a network of suppliers, manufacturers, warehouses, shipping and transport companies, wholesalers and retailers working across a variety of countries to provide an end product. Successful global supply chains ensure that the right types of goods and materials are sourced, supplied, produced and shipped in the right quantities, to the right locations, at the right time and in the right condition.

The unit is applicable to individuals who work in global supply chains.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify global supply chain products and services

1.1

Products, services, markets and stakeholders in the global supply chain are identified

1.2

Value added by suppliers in the global supply chain is confirmed

1.3

Supply chain policies and procedures are identified

1.4

Performance and relationship history of suppliers in the global supply chain is reviewed

1.5

Transportation, shipping and warehousing services for products and materials are identified

1.6

Australian and international legislative and regulatory obligations are determined

1.7

Formalised and documented contracts, including specifications, are reviewed

1.8

Level of authority to perform in the global supply chain is verified

2

Confirm relationships with suppliers and customers

2.1

Digital systems and applications used to track progress and outcomes in the global supply chain are confirmed

2.2

Quality standards and processes are communicated to stakeholders, in accordance with supply chain policies and procedures

2.3

Commercial relationships are fostered using approved communication tools and channels

2.4

Stakeholder adherence to import and export regulations is monitored, in accordance with supply chain policies and procedures

2.5

Negotiations and dispute resolutions are conducted, in accordance with supply chain policies and procedures

3

Monitor global supply operations

3.1

Use of digital systems and applications by stakeholders is monitored, in accordance with supply chain policies and procedures

3.2

Production specifications and processes are monitored to ensure delivery time frames are met

3.3

Inventory flow is monitored, in accordance with supply chain policies and procedures

3.4

Transportation, warehousing and distribution centres are monitored, in accordance with supply chain policies and procedures, to ensure targets are being met

3.5

Quality control standards for products and services are monitored, in accordance with supply chain policies and procedures

3.6

Risks are identified and monitored, in accordance with supply chain policies and procedures

4

Maintain supply chain compliance

4.1

Compliance to contractual requirements is tracked, in accordance with supply chain policies and procedures

4.2

Non-compliance with supply chain policies and procedures is investigated to determine cause

4.3

Corrective actions for non-compliance are communicated to stakeholders, in accordance with supply chain policies and procedures

4.4

Feedback from stakeholders is sought on issues of concern and production practices in the global supply chain

5

Implement improvements to global supply chain operations

5. 1

Data and information from digital systems and applications is collated and analysed, in accordance with supply chain policies and procedures

5.2

Outcomes from stakeholder feedback and compliance monitoring are evaluated

5.3

Recommendations to improve global supply chain systems and operations are disseminated to approved stakeholders

5.4

Changes to supply chain processes, practices and procedures are communicated to stakeholders

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria on at least one occasion and includes

collating and analysing data and information from digital systems and applications

communicating with supply chain stakeholders on:

corrective actions for non-compliance

policies and procedures

processes in the global supply chain

quality standards

conducting negotiations and resolving disputes

confirming:

digital systems and applications used to track progress and outcomes

transportation, shipping and warehousing services

value added by suppliers

determining Australian and international legislative obligations

disseminating recommendations to improve global supply chain systems and operations

evaluating outcomes of compliance monitoring and feedback from stakeholders

fostering commercial relationships using approved methods and tools

identifying products, services, markets and stakeholders in the global supply chain

identifying supply chain policies and procedures

investigating non-compliance actions to determine cause

monitoring:

adherence to import and export regulations

compliance to contractual requirements

delivery timeframes

digital system and application use

inventory flow

production specifications and processes

quality control standards for products and services

supply chain risks

transportation, warehousing and distribution centres

obtaining feedback from stakeholders on issues of concern and production practices

preparing reports on production efficiency, processes and practices

reviewing contracts, specifications and supplier performance and relationship history

verifying level of authority to perform in the global supply chain.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all the requirements of the elements and performance criteria and includes knowledge of

Australian and international legislative obligations

communication channels and tools

compliance systems and corrective non-compliance actions

contractual requirements including:

amounts and types of products to be delivered

details and procedures for outsourcing

dispute resolution mechanisms

duties and tarrifs payable

methods of pricing and payment terms

quality of products to be supplied

regulatory compliance

specifications

transportation details

variations to costs

digital systems and applications used in global supply chains

global markets including product sourcing and production processes

import and export regulations

inventory flow in global supply chains

negotiation methods and dispute reolution strategies

quality control standards and processes

report requirements

supply chain policies and procedures

risks that impact suppliers including:

changing technology

delivery and distribution delays

environmental impacts

expertise

governement policies

labour force activity

quality control

resource availability

trade agreements

transportation and distribution centres in global supply chains

types of contracts and commercial relationships

value adds in global supply chains.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations, where it is appropriate to do so. Where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to a range of

exercises, case studies or other simulations

materials, tools and equipment used in industry

documentation including organisational policies and procedures, industry standards, regulations, codes of practice, operational manuals and equipment specifications.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Cross sector

X - Logistics